Nutanix Engineer / Networking IT Support Engineer (Break & Fix)

About the role

A freelance, on-call position in Sarajevo, Bosnia and Herzegovina, for an experienced Nutanix engineer or networking IT support engineer to deliver break-and-fix support across enterprise infrastructure environments. The role is high priority with immediate hiring.

Key responsibilities

• Provide onsite and remote break-and-fix support for networking and infrastructure incidents.
• Deploy, configure and manage Nutanix HCI environments (AOS, AHV, Prism).
• Perform system upgrades, patching and lifecycle management.
• Troubleshoot hardware, software, virtualization and network issues, including TCP/IP, VLANs, DNS and DHCP.
• Implement and support backup and disaster recovery solutions.
• Respond to critical incidents and service requests within agreed response times.
• Collaborate with global and regional teams on infrastructure and cloud projects.
• Maintain technical documentation, incident reports and service records.

Required profile

• Minimum 5 years of experience in infrastructure, virtualization, networking or IT support engineering.
• Valid CCNA certification and at least 90% pass score on the induction assessment.
• Fluent spoken and written English and ability to work independently in customer-facing situations.
• Proven break-and-fix support experience in enterprise environments.

Required skills

• Hands-on experience with Nutanix (AOS, AHV, Prism) and VMware and/or Hyper-V environments.
• Networking fundamentals: TCP/IP, VLANs, DNS, DHCP, routing and switching.
• Backup and disaster recovery solutions.
• PowerShell and/or Python scripting is advantageous.
• Preferred: Nutanix certification (NCP or higher), cloud platforms (AWS, Azure, GCP) and automation tools (Ansible, Terraform).