Back Office Administrator – Customer & Sales Support

About the role

The Back Office Administrator will act as a bridge between customers and the sales team, ensuring smooth communication and efficient processing of orders, invoices and product information. You will support daily sales activities and help resolve any issues that arise during the order lifecycle.

Key responsibilities

• Maintain communication between customers and sales.
• Support the Sales Team with preparation of offers, listing forms and daily tasks.
• Inform Sales Representatives about product availability, obsolete items and order statuses.
• File claims on behalf of customers for missing, incorrectly priced, or damaged products.
• Notify customers about overdue invoices and relay feedback to Accounts Receivable.
• Resolve customer issues and correct problems proactively.
• Send invoices, credit memos, debit notes and other related documents to customers.
• Provide customers with order status and stock availability information.
• Perform monthly/quarterly administration and statistical reporting.

Required profile

• Fluent written and spoken English.
• Ability to work under deadline pressure.
• Team‑oriented with a proactive attitude.
• High self‑motivation and readiness to take responsibility.
• Above‑average MS Office proficiency.
• Higher education is an advantage.
• Knowledge of SAP is a plus.

Required skills

• MS Office suite
• SAP (advantage)

What we offer

• Permanent employment contract
• Competitive salary with performance‑based bonuses
• Training opportunities and access to seminars and workshops