English‑Speaking Coffee Specialist (Customer Support)

About the role

We are looking for English‑speaking Coffee Specialists to join an international customer experience project. The position combines a four‑week onboarding program in Sarajevo with the flexibility of working from home after training.

Key responsibilities

• Support customers through spoken and written communication.
• Understand customer questions and provide clear, accurate information.
• Deliver a high‑quality customer experience.
• Document interactions accurately in the relevant systems.
• Follow established procedures and quality standards.
• Work toward individual and team performance targets.
• Represent the project professionally in every interaction.

Required profile

• English proficiency at C1 level.
• Excellent spoken and written communication skills.
• Strong customer‑service orientation.
• Good computer and digital skills.
• Professional and positive communication style.
• Ability to work independently in a remote environment.
• Flexibility to work within the project’s operating schedule.
• Availability to attend the full onboarding program in Sarajevo.
• Availability to start on 23 September or 1 October 2026.
• Previous contact‑center experience is an advantage.

What we offer

• Base salary: 1,760 BAM gross per month.
• Performance bonus: up to 500 BAM gross per month.
• Meal allowance: 14.50 BAM net per working day.
• Internet allowance: 60 BAM net per month.