Recepcionar (m/ž)

About the role

We are looking for a friendly and organized receptionist to join our front‑desk team in Zagreb. You will be the first point of contact for guests, handling arrivals, departures and a variety of guest inquiries. The role requires flexibility to work in two daily shifts and a commitment to delivering high‑quality service.

Key responsibilities

• Manage check‑in and check‑out procedures efficiently.
• Handle reservations using our booking system.
• Respond to guest inquiries in person, by email and over the phone.
• Process payments and issue invoices.
• Maintain a tidy and welcoming reception area.

Required profile

• Strong communication skills and a customer‑focused attitude.
• Resourceful, adaptable and able to work under pressure.
• Fluency in English (mandatory) and preferably another language.
• Proficiency with the MS Office suite.

Required skills

• MS Office

What we offer

• A pleasant work environment with a supportive team.
• Warm meals provided during shifts.
• Regular salary paid on a consistent schedule.
• Two‑shift schedule to accommodate different availability.