Operations Analyst, NOB - Sarajevo

About the role

The Operations Analyst delivers financial, administrative, procurement and operational processing for the Bosnia and Herzegovina Country Office and provides day-to-day operational coordination and compliance support across the Western Balkans cluster. Reporting to the Representative and aligned with the Regional International Operations Manager, the post ensures adherence to UNFPA operational rules, supports budget tracking, coordinates procurement workflows and directly supervises local administrative staff in Sarajevo.

Key responsibilities

• Implement corporate SOPs and standardized workflows to support the Western Balkans Operations cluster
• Provide operational and analytical input to planning, implementation, tracking and reporting of country programmes and projects
• Coordinate daily office operations in Bosnia and Herzegovina and support Heads of Offices elsewhere
• Escalate complex compliance issues to the RIOM and identify operational bottlenecks
• Monitor financial, administrative, HR, ICT, logistics and travel services, and support procurement, vendor management, assets, inventory, premises and common services
• Assess staffing needs and support recruitment, induction and training
• Process procurement and vendor transactions, manage contracts and negotiate with vendors
• Supervise local operations support staff and guide operations focal points in the cluster
• Take part in UN Business Operations Strategy working groups and maintain information flow between the country office, the Regional Office and Headquarters

Required profile

• Advanced degree in business administration, public administration, finance, accounting, social science or a related field
• At least two years of relevant experience in administration, finance, procurement, human or office management
• Experience supervising and leading a team; experience managing a remote team is an asset
• Fluency in English and Bosnian/Croatian/Serbian
• Ability to work with limited supervision and in a multicultural environment

Required skills

• Proficiency in current office software and ERP and corporate ICT systems is desirable
• Progressive responsibility in UN operations is desirable

What we offer

• A competitive net salary plus health insurance and other benefits as applicable